DELOS SUPPORT

How can we help?

Send us a message and include the email connected to your Delos account. We aim to acknowledge ordinary requests within five business days and urgent safety reports as soon as reasonably practicable.

Email support@delosmusic.app
Account or technical helpLogin, profile, messages, media, or app issuesSafety reportHarassment, threats, impersonation, or suspicious activityPrivacy requestAccess, correction, deletion, or data questionsBilling questionAmplified, purchase, restore, or entitlement help
Full support, complaints, and appeals information

Delos Support, Complaints, and Appeals

Effective date: September 15, 2026

Delos is operated by AIFIXMY LLC.

Contact channels

Business location: Livingston, New Jersey, United States. Email is the official initial contact method.

What to include

Provide the email associated with the account, a concise description, relevant dates, usernames or content links, and screenshots when appropriate. Never send your password, full payment-card number, government ID, or security codes through ordinary email.

Safety and moderation

Use the in-app report and block tools when possible. We prioritize credible threats, stalking, sexual exploitation, content involving minors, nonconsensual intimate media, and fraud. Delos is not an emergency service; contact local emergency services for immediate danger.

Users may appeal account or content actions at support@delosmusic.app. Include the account email, decision being appealed, and why it should be reconsidered. Submission does not guarantee reversal, and we may decline repetitive, abusive, or fraudulent appeals.

Response expectations

We aim to acknowledge ordinary support inquiries within five business days and urgent safety reports as soon as reasonably practicable. These targets are not guarantees. Complex, abusive, incomplete, or legally restricted matters may require more time.

App Store subscription support

Apple controls charges and refunds for iOS subscriptions. Delos can help identify entitlement status but cannot issue an Apple refund. Deleting an account does not cancel an Apple subscription.